Product Safety & Customer Concerns

Effective Date: October 21, 2026
Last Updated: October 23, 2026

Kayoomall is a toy store operated by Shantou Fanqu Toys Co., Ltd. 

Before purchase and use

Review the age recommendation, warnings, contents, and instructions for each product. Toys differ in intended age and required supervision. Do not assume a toy is suitable for every age because it appears on our website. Follow product-specific guidance concerning small parts, magnets, batteries, charging, and assembly where relevant.

Inspect toys regularly and stop using a toy with loose, broken, or damaged components. Keep unsuitable components away from younger children. If ingestion or another serious injury is suspected, seek urgent medical help; do not wait for a response from customer service.

Report a product concern

Email Serve@kayoomall.shop with the order number, product name or model, a description of the concern, and relevant photographs if safely available. Do not continue using a potentially unsafe product while waiting for instructions. We will investigate, coordinate appropriate corrective action, and comply with applicable reporting and recall duties.

Any specific safety notice or recall instructions take priority over ordinary return instructions where needed for safety. Do not ship a hazardous or damaged battery or other dangerous item without appropriate instructions.

Other complaints and further review

For order, delivery, or refund concerns, tell us what happened and the resolution you are requesting. We will review relevant order, payment, shipment, and support records and explain the outcome. You may reply with additional evidence and request a further review.

Contacting us is an available way to seek a resolution, not a requirement to surrender payment-provider disputes, regulatory complaints, or court remedies. You do not have to agree to remove an honest review to receive a remedy to which you are entitled.

Customer service: Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time.