Shipping Policy
Original Effective Date: October 7, 2025
Delivery area and costs
We serve customers in the United States. Checkout confirms whether we can deliver to your address and displays available shipping options before payment.
Standard shipping is free for eligible orders with a merchandise subtotal over US$49.99 after discounts, excluding taxes and shipping. For orders of US$49.99 or less, the shipping charge is displayed at checkout before you pay. Any optional upgraded service is separately priced.
Taxes and any import charges collected by us will be displayed before purchase. If a shipment may involve import charges payable by the recipient, the responsibility and relevant information will be disclosed before the order is placed. This policy does not authorize undisclosed additional fees.
Processing and estimated delivery
| Stage | Standard estimate |
|---|---|
| Order processing | 2–3 calendar days after order confirmation and successful payment |
| Transit after dispatch | 10–12 calendar days |
| Total estimated delivery | 12–15 calendar days |
Calendar days include weekends and holidays. If a particular product or destination requires a different period, we will disclose it before purchase. Estimates must reflect reasonable expectations; they are not guaranteed delivery appointments.
We will send a dispatch notice and tracking information where available. Separate parcels may arrive on different dates; we will not add undisclosed shipping charges for split shipments.
Delays
If we cannot dispatch within the promised period, we will notify you, provide a revised date where reasonably available, and offer the choice to accept the delay or cancel the unshipped order for a prompt refund. We obtain consent where required. If the required consent is not obtained, we cancel and refund as required by law. We do not substitute store credit for a required monetary refund without your lawful agreement.
If a parcel is delayed in transit, contact us. We will investigate with the carrier and provide available updates. A delay does not remove your rights concerning non-delivery or other legal remedies.
Incorrect or incomplete addresses
Please check your address before submitting the order. If we identify missing or inconsistent information, we may ask you to correct it, which can affect processing. Contact us immediately if you notice an error; changes after dispatch may not be possible.
If delivery fails because of an address you supplied incorrectly, we will review the circumstances and explain available redelivery or return/refund options. You may be responsible for reasonable, actual additional shipping costs caused by your error, where disclosed and lawful. We will not automatically treat all payments as forfeited or dispose of returned goods without regard to applicable obligations. Errors caused by us will be remedied at our expense.
Delivery changes and missing parcels
If you independently ask a carrier to redirect a parcel, additional costs or delivery risks may arise. We will assess any problem according to its cause, the carrier's records and applicable law; this is not a blanket exclusion of responsibility.
If tracking says delivered but you cannot locate the parcel, check the delivery location and contact us promptly. We will investigate with you and the carrier. A tracking scan alone does not automatically resolve every disputed delivery.
For goods that are lost before delivery, damaged in transit or incorrectly supplied, contact us for an appropriate replacement, refund or other remedy. We do not require you to resolve our obligations solely with a carrier.
Support: Serve@ochisen.com, Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time.