Privacy Policy
Original Effective Date: October 7, 2025
1. Who we are and scope
Shenzhen Zhongrenhe Industrial Co., Ltd. , operating as Ochisen, is responsible for the personal information it processes in connection with https://www.ochisen.com, orders and customer service.
Contact: Serve@ochisen.com. Postal address: Room 508, Building A, Wenle Industrial Zone, Longzhu Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, 518102, China.
This policy explains our information practices and your choices. It is not a blanket consent to all processing. Where consent or a separate notice is legally required, we provide that notice and obtain the required consent.
2. Information collected and its sources
Depending on your interactions, we process:
| Category | Examples and sources | Purposes |
|---|---|---|
| Contact and delivery information | Name, email, billing/shipping address and telephone number supplied by you | Orders, delivery, customer communication and fraud prevention |
| Order and transaction information | Products, purchase value, transaction references, payment status and refund records from you and payment providers | Payment reconciliation, fulfillment, refunds and accounting |
| Support information | Messages, return reasons and photos you choose to send | Responding to inquiries and resolving issues |
| Device and usage information | IP address, browser/device details, page interactions, timestamps and cookie identifiers collected through the website | Website operation, security, and any analytics or advertising described below |
| Preferences | Marketing and privacy choices you provide | Applying your choices and managing permitted communications |
Payment information is handled by the providers available at checkout, including PayPal and the applicable credit-card processor. Do not send full card details to customer service.
【PUBLISHER TO COMPLETE: identify the actual commerce platform and card processor; confirm what payment data the store itself receives or stores; remove any categories not collected and add any other actual categories, including account, review, precise-location or sensitive information if relevant.】
3. How we use information
We use information as necessary to process orders, deliver goods, manage payments and returns, communicate about transactions, provide support, secure the website, detect fraud and comply with legal obligations. Where enabled and lawful, we also use information to understand website performance and send marketing or deliver advertising as specifically disclosed below.
Where a legal basis is required, we rely on the basis applicable to the activity, such as necessity to fulfill an order, compliance with a legal obligation, or valid consent. When processing is based on consent, you may withdraw it without affecting the lawfulness of earlier processing. We will not deny unrelated services because you decline optional processing.
4. Recipients and disclosures
We disclose information as necessary to providers supporting website hosting and commerce, payments, fulfillment and delivery, customer support, security and professional services. These recipients receive information relevant to their functions and are subject to applicable contractual and legal requirements. Payment providers may also process information independently under their own privacy notices.
We may disclose information when required by law, to respond to lawful requests, to protect rights and safety, or in connection with a lawful business transfer subject to appropriate protections and required notices. Public reviews or other content you deliberately submit for public display may be visible to others.
【PUBLISHER TO COMPLETE: list actual platform, payment, analytics, advertising and other recipients as needed; link their notices; state which parties collect information directly and whether third parties track users over time and across websites.】
5. Cookies, analytics, targeted advertising and sale/sharing
Cookies and similar technologies can support shopping-cart operation, security, preferences, analytics and advertising. The Cookie Policy identifies the technologies actually used and the available controls.
【PUBLISHER TO COMPLETE BEFORE PUBLICATION: state definitively whether personal information is sold, shared for cross-context behavioral advertising, or used for targeted advertising under applicable law. Identify the categories involved, recipients, purposes and any required preceding-12-month disclosures. Do not publish a “we do not sell/share” statement without checking pixels, SDKs, audience uploads and vendor contracts. Insert the working cookie/opt-out link and describe how applicable Global Privacy Control or other recognized universal opt-out signals are implemented.】
6. Your privacy rights
Depending on your location, the law and its applicability to our business, you may have rights to access or receive a copy of personal information, correct it, request deletion, withdraw consent, or opt out of sale, sharing, targeted advertising or certain profiling. Where applicable, you may also limit specified uses of sensitive information, use an authorized agent, or appeal a refusal. We will not unlawfully discriminate against you for exercising privacy rights.
Email Serve@ochisen.com with the subject “Privacy Request.” We may reasonably verify your identity for access, correction or deletion requests and verify an agent's authority where permitted. We do not require identity verification for opt-out requests where the law prohibits it. We request only information reasonably necessary to handle the request.
We respond within the applicable legal deadline and explain any permitted extension or denial. If an appeal right applies, email “Privacy Appeal” to the same address; we will provide the outcome and any further complaint options required by law. You may contact a competent regulator where available.
【PUBLISHER TO COMPLETE: add any required additional request method and jurisdiction-specific deadlines, disclosures, sensitive-data terms or appeal details after assessing applicable state laws. Confirm whether the online-only CCPA contact-method exception applies before relying on email alone.】
7. Marketing choices
If you receive marketing emails, you may unsubscribe through the email link or contact us. We honor marketing-email opt-outs within 10 business days or a shorter period required by law. Transactional messages about orders, security or requests may continue. Any text-message marketing, if introduced, will require appropriate separate disclosures and consent where required.
8. Retention
We retain information only for as long as reasonably necessary for the disclosed purposes, legal recordkeeping, dispute handling and security, then delete or anonymize it, subject to lawful exceptions. Information retained solely for a legal obligation will be restricted to that purpose where required.
【PUBLISHER TO COMPLETE: insert actual retention periods or sufficiently specific criteria for order/payment records, support records, account data, security logs, marketing data and cookies. Account for applicable Chinese transaction-record requirements and U.S. tax/dispute obligations; do not invent a universal period.】
9. International processing
Our company is located in China. Information may be processed in China and in the countries where our actual service providers operate. Laws in those locations may differ from those where you live. We apply legally required safeguards and provide additional notices or obtain separate consent where required; merely using the website is not treated as blanket consent to an otherwise unlawful transfer.
【PUBLISHER TO COMPLETE: identify actual processing locations and relevant overseas recipients/data flows; provide required recipient contact details, purposes, data categories, rights procedures and transfer safeguards through this policy or a linked transfer notice as applicable.】
10. Security
We use reasonable administrative, technical and organizational safeguards appropriate to the information and risks. No transmission or storage system is entirely secure. Where required, we notify affected individuals or authorities of qualifying security incidents. Please avoid sending unnecessary sensitive information to customer service.
11. Children
Our store is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has supplied personal information, contact us so we can investigate and take appropriate action. Additional protections apply where applicable law sets a higher age, including protections for children under 14 where Chinese law applies.
12. Browser signals and external websites
【PUBLISHER TO COMPLETE: state the website's actual response to browser “Do Not Track” signals. Distinguish DNT from legally recognized Global Privacy Control/other opt-out preference signals and ensure the disclosure matches the implementation.】
Links to independent websites are subject to their operators' privacy practices. Review those notices before providing information.
13. Updates
We post revisions here and update the “Last Updated” date. Material changes will receive additional notice or consent where required. Changes do not retroactively authorize incompatible use of previously collected information without a lawful basis.